moving woes...

{warning...not a lovely post...some frustration and a little anger salted with non-caring customer service...must vent! Thought you might like to see that its not always "lovely" here...}

Thankfully we haven't had any damaged pieces, broken items, or missing things...that I know of yet! I find this quite impressive, but not surprising because we did have fabulous movers { thank you again hubby and andrew! }

HOWEVER...oddly enough I can not fully state this statement after this week! ... While I was in Texas I purchased another chandelier and shipped the new little one and the one we bought at Christmas to myself here in PA. One arrived a day early and the other a day late...ok...balances I guess. I was frustrated when the first one arrived because (a) the box wasn't marked "fragile"...what?! and (b) the prisms weren't individually wrapped as I had specifically asked and provided them with the bubble wrap...meaning that they had clanked and chimed and knocked together the entire trip from TX to PA. There was proof of this assumption from the fine glass chips scattered about the bottom of the box. I was overcome with gratefulness that they weren't visibly broken that I decided not to complain. Hubby hung it for me....

Day late chandelier arrives a couple days later...again in an unmarked "fragile" box. ok. first off...let me back up. I didn't just SHIP these breakable, glass, fragile, vintage, delicate lighting fixtures...I paid someone to package them safely as well! So when the 2nd non-marked "fragile" box arrives I begin to wonder what did I pay for and who runs a shipping business without fragile stickers and the assumption to use them on all boxes going through the door {secret...please don't share with my postman, but I mark T&T non-fragile boxes fragile sometimes if I want it to arrive with a little extra tlc.} So how does one make the mistake not once, but twice of sending off a breakable, glass, fragile, vintage, delicate chandelier unmarked "fragile" when you just spent time filling the box with safety peanuts?

Open the day late chandelier to find the bottom is off...it was actually upside down still wrapped in the bubble wrap. I assumed this meant they removed it so that it would fit in the box. Attempted to fix it. Couldn't. Made a call to the place...the gal claims she didn't remove it. Ok. I find it a little hard to believe that the bottom came off and flipped upside down all while being wrapped in bubble wrap. Long story short...its not fixed. I have had to send her pictures and I have a hole in my ceiling above our dining table where it should be resting, instead it is resting on the ground below the table. I am waiting on the owner to call me on Monday. Not likely as I have made every call to check on the status of their help in fixing this all week.

Hoping it comes out lovely. Hoping the owner truly works to fix this problem. Hoping to have light above our table this time next week. Hoping these lovely people can help fix it. Hoping any of you thrifty and creative gals know how to "easy fix it". Hoping to remember this when I am on the other side of a complaint. Hoping my customers never feel this frustrated with me.